Returns & Refund Policy
Last Updated: August 3, 2026
At Aussie Fashion Hub, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order, provided that the item:
Is unused, unworn, and in its original condition.
Has all original tags and packaging attached.
Is accompanied by proof of purchase.
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are faulty or required by Australian Consumer Law:
Underwear and intimate apparel
Swimwear without the original hygiene seal
Earrings and selected accessories
Gift cards
Final sale or clearance items marked as non-returnable
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Exchanges
If you need a different size or colour, please contact our customer support team. Exchanges are subject to product availability.
Faulty or Incorrect Items
If you receive an item that is damaged, faulty, or different from what you ordered, please contact us within 7 days of delivery. We’ll work with you to provide a replacement, exchange, or refund in accordance with Australian Consumer Law.
Return Shipping
If the return is due to a change of mind, you are generally responsible for the return shipping costs unless otherwise stated. If the item is faulty, damaged, or incorrectly supplied, we will arrange an appropriate resolution.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through our Contact Us page. We’re happy to assist you.